Privacy policy

GOOD UNION Corporation Limited (“GUC”, “we”, “our” or “us”) takes your privacy seriously. This policy covers how we treat personal information that we collect and receive both online and off-line, including information related to your membership registration and enquiry, past use of www.goodunion.com.hk and information that you provide at our training center. Personal Information is any information about you that is personally identifiable like your name, address, email address, identity card number, phone number, medical record, and includes those that is not otherwise publicly available.

By visiting and/or continuing to visit our Website, you agree that we will collect, use, and store your personal information in accordance with this Privacy Policy, as amended from time to time. If you do not agree to this Privacy Policy, please do not use our Website. Your continued use of our Website following the posting of changes to this policy will be deemed as your acceptance of those changes.

This Privacy Policy is incorporated into and forms part of our Terms of Use. We have structured our Website so that, in general, you can visit us without identifying yourself or revealing any personal information. Once you choose to voluntarily provide us with your Personal Information, you can be assured that it will only be used to support your customer relationship with GUC.

You may wish to access, verify, update any of your Personal Information we hold. To do so, please contact our customer service (contacts set out below).

In case of discrepancy between the English and Chinese versions of this Privacy Policy, the English version shall prevail. If any part of the Chinese version is unclear, reference shall be made to the English version.

Personal information collection and use

We use your personal information for the following purposes:

to provide customer services;
to follow up on your enquiries and Services;
send online and offline promotional offers and newsletters;
to contact you through email, phone, SMS, WhatsApp and other online social media/platforms;
improve our Services;
for marketing and promotions of our Services;
data analysis and market research;
to enhance and improve the content of our Website;
to identify the usage trends of our Website;
to analyze the effectiveness of our marketing campaigns.

You can opt-out of receiving direct marketing promotions from us by email to enquiry@goodunion.com.hk. Opt-out procedures will be completed within 10 working days upon received of your request. No fee will be charged for the cancellation arrangement.

We are not responsible for information received other than required. This information will be regarded as non-confidential and we shall have the right to disclose or delete at our discretion with no payment or any compensation to the information providers. If information received might be considered as misconduct or unlawful acts, the law enforcement authority will be notified at our discretion and they may commence investigation. We reserve the right to terminate your account and take up further legal action.

Cookies
We use cookies as a device on our Website to collect your browsing history automatically, such as time spent on the Website, pages visited, language preferences, etc., to allow us to recognize the electronic device that you used in order to help make your recurring use of our Website more convenient. We also use cookies to gather statistical information about Website usage to enhance and improve the content of the Website, our Services and analyze the effectiveness of our marketing campaigns.

Most browsers accept cookies automatically and you may configure the browser of your electronic device to disable cookies. Please be reminded that by doing so you may not be able to use all features and services offered on our Website.

Whenever users visit our Website, we collect IP addresses automatically through our server log files. These IP addresses are collected for calculating Website usage levels, administering the Website and helping to solve server problems when they occur.

Information sharing and disclosure
We do not rent, sell, or share personal information about you with other people or non affiliated companies except to provide Services that you have requested or under the following circumstances:

We provide the information to trusted partners who work on behalf of or with us under confidentiality agreements to process your personal information and maintain our database;
Any financial institutions, charge or credit card issuing companies, credit information or reference bureau, or collection agencies where necessary to establish and support the payment of any products and services being requested by you;
We respond to subpoenas, court orders, or legal processes, or to establish or exercise our legal rights or defend against legal claims; and
We believe it is necessary to share such information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms and Conditions of Use, or as otherwise required by law.

Confidentiality and Security

We limit access to personal information about you to our staff, business service providers, and business related partners, who we believe reasonably need to come into contact with that information to provide Services to you or in order to do their jobs;
We will take reasonable steps to protect your personal information, and you are reminded that no online or offline data transmission or data storage system can be guaranteed to be 100% safe and risk free.

Data Retention Period

We will only retain your personal information for the period that is necessary to fulfill the purposes stated in this Privacy Policy, except if it is permitted by the law or required to fulfill legal obligation. Data that is no longer required will be disposed of in a safe and proper manner.

Cross-border transfer

Your personal information may be processed and stored in locations other than in Hong Kong for our business operations if needed; under such circumstances reasonable security of your personal information will be guaranteed.

Amendments
GUC reserves the right to change any of the terms of this Privacy Policy at any time at our sole discretion. Any changes of the Terms of Use (Terms and Conditions of Use and Privacy Policy) will be effective upon its posting on the Website and the date of “Last Updated” will be shown on the bottom of the revised page. Your continued use of our Website following the posting of the revised or amended terms shall signify your acceptance of such changes.

Should you have any questions regarding to the Terms of Use, please feel free to contact us during office hours from Monday to Friday at 10am – 7pm at:

Email: enquiry@goodunion.com.hk Phone: (852) 3188-3268 Fax: (852) 3188-2505

This Privacy Policy shall be governed by the law of the Hong Kong Special Administrative Region.

If there is any inconsistency between the English version and the Chinese version of this Privacy Policy, the English version prevails.
Last updated on March 1, 2017

Use of this site signifies your agreement to the Terms and Conditions of Use and Privacy Policy..